How to Get More Google Reviews
Direct answer
Ask at the right moment, make it a one-tap link, and follow up once. That's most of it for a med spa business.
See recommended software1. Ask right after the job, not days later
The best time to ask is the moment a customer's satisfaction is highest, right after the job is done and working, not a generic delayed email days later. For med spa businesses specifically: Before/after photos, the single most persuasive proof a med spa has, count as Protected Health Information under HIPAA. Posting or requesting them without documented, specific patient consent is a real compliance risk, the sharpest HIPAA constraint of any vertical in this network, sharper than a standard reply-content rule.
2. Send a direct link, not a search instruction
Send a direct link straight to your Google review form (your Business Profile's review link), not "search us on Google and leave a review." Every extra step loses people.
3. Follow up once, not repeatedly
A single, polite follow-up a few days later catches people who meant to but forgot. Repeated requests read as pushy and can violate Google's review policies if automated too aggressively.
4. Never offer an incentive for a review
Google's policies prohibit offering money, discounts or gifts in exchange for a review, and it's a real risk to your Business Profile if caught. Ask for honest feedback, not a positive one.
HIPAA-safe reply rules
A review request itself is fine under HIPAA, the constraint is on how you REPLY publicly, see our reply guide. Don't let review-request automation also auto-post a reply that confirms someone as a patient.
Software that helps
Review Dingo is our recommended pick for med spas.
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